"Quality means doing it right when no one is looking" ..........attributed to Henry Ford
Customer Testimonials......extracts from letters or e-mails
From our home page ...... MISSION STATEMENT ...... Our aim is to provide a high level of customer service, whilst at the same time producing quality kits and parts that give pleasure and satisfaction to our customers.
Also from our home page ...... FEEDBACK......We welcome feedback and suggestions on our products, with a view to continuous improvement. We cannot improve unless we know! If you're unhappy, tell us! If you're happy, tell your friends AND us!!STATEMENT of COMPLIANCE "Our kits comply with the Gauge O Guild Code of Practice CP 1 for the Content and Quality of Model Railway Equipment Kits"